Job Opportunity

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Job Title :
Technician – User Support
Job Category :
Information Technology
Job Status :
Regular employee
Location :
Mont-Saint-Hilaire
Reference Number :
2019-200-2774
Role :
Working for BBA means being part of a team of talented people who have the passion to succeed and the drive to excel in order to provide first-class service to clients.

Recognized for its extensive field experience and cutting-edge expertise, BBA has been delivering a comprehensive range of consulting engineering services for over 35 years, from studies and design to commissioning and then operational support. Our firm is supported by a network of offices across Canada to carry out mandates at the local, national and international levels.

BBA provides a stimulating and friendly working atmosphere. We focus on building teams with complementary talents and provide employees with a work environment conducive to developing their skills.

BBA is a Canada's Best Employer recipient from Aon Hewitt and is part of the prestigious Platinum Club of the Best Managed Companies, which unites companies that have held onto their title for over six consecutive years. For BBA, making the list speaks to the rigour of our practices and our unique approach to employee and client relations.

To find out more about BBA, follow us on LinkedIn and connect with our talent acquisition specialists: http://www.linkedin.com/company/bba_2.
Job Description :
Reporting to the Team Leader, Customer Service, the incumbent will provide timely, high-quality technical support to users, either remotely or onsite. Where necessary, the incumbent will have to diagnose and solve level 2 and level 1 problems.

Responsibilities

More specifically, the incumbent will be expected to:

• Provide technical support to users by diagnosing hardware and software issues and failures and by taking appropriate actions to resolve them.
• Analyze problems to identify opportunities for improvement and propose solutions.
• Update, and install and configure workstations and software.
• Maintain relationships with other groups in the IT Department to optimize current operations.
• Participated in various projects as a customer representative.
• Plan and monitor tasks for requests and projects.
• Participate in developing and maintaining policies for use, material assignment and security.
• Monitor methodological standards and maintain up-to-date and accurate documentation for processes and incidents based on current procedures.
Work Schedule :
37.5
Skills :
• Independent
• Initiative
• Ability to communicate with various stakeholders
• Excellent sense of customer service
• Very good team spirit
• Strong sense of organization and priority management
• Strong ability to work under pressure
Requirements :
• Diploma of College Studies (DCS) or Diploma of Vocational Studies (DVS) in IT/Support/Networks.
• Have at least two years of experience in a user hardware and software support position, or equivalent experience.
• Good knowledge of Windows 10 and Microsoft Office 365 and SCCM.
• Good knowledge of mobile devices (smart phones, tablets, etc.)
• Available to work slightly varying shifts.
• Fluent in English and French (written and spoken).
• Asset: Knowledge of Intune and other MDM.
• Asset: Work experience with a virtual environment (VMware View).

BBA is committed to promoting diversity and employment equity. We thank you for your interest in our firm. Please note that only those candidates selected will be contacted.
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